Lobby Ambassador

As a Lobby Ambassador, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm, and engaging service.
• Be available for Guests at all times as a point of contact.
• Actively represent all standards of the Arabian Cultural Connection program and interact with guests using the coffee and dates station.
• Play a vital part in the Rotana Service Distinction program by welcoming guests upon arrival at the hotel main door, escorting guests to the check-in point, attending to guests in queue, greeting guests on their way to breakfast, inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door.
• Use the Tablet Registration tool to register guests in queue while waiting for their turn to check in at the Front Desk.
• Extend personal service and attention to all Guests, with particular emphasis on Club Rotana, VIP Guests, and Rotana Rewards Guests.
• Proactively meet arriving guests at the main entrance once they exit their transportation.
• Seek out revenue opportunities such as taking restaurant reservations and sales leads.
• Maintain and promote up-to-date knowledge of the hotel and local services and supply information and respond to Guest queries.
• Deal promptly, efficiently, and pleasantly with any queries.
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.