Lifeguard|General Recreation (AFR)

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. To ensure that the swimming pool safety standards are constantly maintained at the highest level.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Lifeguard Certification and minimum 2 years of similar experience in a 5-star hospitality industry.
• Minimum 1 year of supervisory experience for those required to manage teams.
• A strong command of spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.
• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Ensure a safe and guest experience.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests' interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience