Learning Operations Manager

Financial Process Management

• Drive the financial process for services in scope, including (but not limited to) standard quotations, order booking, internal purchase requisitions, vendor payments, and invoicing activities applying appropriate payment methods.
• Utilize SAP and other financial tools to process, review, and report transactions as needed.
• Maintain a variety of periodic financial reports/journals to reconcile financial transactions and monitor business performance in support of functional goals.
• Monitor and drive utilization of services team members and cost recovery as per commercial goals.
• Support achievement of regional revenue and margin goals.

Operations Management

• Maintain a database of IACS trainers, associated trainers, vendors, and service providers in the region and manage relationships, ensuring service quality and profitability of each project as per quotation/budget.
• Publish and maintain regional training schedule in coordination with Services Manager, Instructors, and Regional Commercial Leads using ScheduleIT, LMS, web portal, or other tools.
• Monitor the performance of services team members to ensure quality of services, identifying/proposing corrective actions where needed.
• Engage end-users during the delivery process, ensuring participation/attendance as per plans, including supporting customers through any schedule changes, monitoring their satisfaction, and driving continuous improvement through periodic surveys and/or direct feedback interactions.
• Implement services delivery process as per Quality and Governance standards, supporting customers through pre-sales, delivery, and post-delivery phases.
• Support achievement of regional revenue, margin, staff utilization, and cost recovery goals through day-to-day operational control of service delivery.
• Adopt and support digitization of training operations as needed.