Learning & Development Senior Specialist

Role Purpose:
Design, develop, implement, and measure learning and development programs ensuring that all programs are customized to DCT's specific requirements and achieve the desired benefits.

Key Responsibilities:

1. Learning and Development Planning:
   • Identify DCT employees' training needs in coordination with sectors/departments to obtain a concise training needs inventory.
   • Analyze and identify organizational needs and develop learning strategies to address learning, development, and cultural needs.
   • Support in collaborating with Talent Development Units to identify training needs and training that can be met internally.
   • Assess training needs through surveys, interviews with employees, consultations with managers or instructors.
   • Develop, implement, facilitate, and evaluate L&D methods and programs for all production positions at DCT.
   • Design and implement learning and development policies, guidelines, processes, systems, and practices to ensure that outcomes meet current and future business needs and develop, motivate, and engage employees.
   • Contribute to developing, implementing, facilitating, and evaluating training methods and programs for a variety of topics including leadership, soft skills, organizational development, and other programs as needed.
   • Evaluate and coordinate external training opportunities while maintaining budget responsibility.
   • Design and create online learning modules and course materials.
2. Learning and Development Operations:
   • Conduct orientation programs for new joiners and P&P teams specific updates and ensure that candidates receive induction within their probation using the Basic Job Knowledge and successfully complete their probation.
   • Train, develop, coach, and mentor all new joiners in accordance with the DCT culture.
   • Create and coordinate Induction plans for the new managers starting in the business.
   • Contribute to managing all specific L&D requirements and ensure training is delivered to the required standard.
   • Implement post-course assessment and action plans for DCT employees following the in-house training courses to measure the productivity of the time spent in training.
   • Assess the success of development plans and help employees make the most of learning opportunities.
   • Design and deliver e-learning courses, workshops, and other trainings in collaboration with training centers/ training service providers.
   • Schedule and track associate training programs, attendance, and certifications.
   • Review and analyze training feedback to identify areas for continued improvement.
3. Shared Activity:
   • Carry out any other duties and responsibilities related to the role at the request of the direct manager.
   • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
   • Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the organization.
   • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Communication and Business Relationships:

Internal: DCT Relevant Sectors / Departments
External: Service Providers, Consultants, Training Centers, Government and private entities

Qualification:
• Bachelor's degree (Master Preferred) in Human Resources Management, Organizational Psychology, Business Administration, or any other degree within the relevant industry.
• Professional certification in human resources is preferred.

Experience:
• 3 to 5 years of experience in Learning and Development or any other experience within a similar role or industry.

Skills:
• Full professional English proficiency both in speaking and writing.
• Arabic bilingual desirable but not mandatory.
• Skilled in MS Office (PowerPoint, Word, and Excel).
• Knowledge and functional understanding of the tourism industry, regionally and globally.
• High level of competency in relevant software applications.
• Self-motivated with a proven ability to complete work in a timely manner.
• Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software.
• Excellent written and verbal communication skills - including appropriate stakeholder alignment.
• Evidence of creating, implementing, and managing policies and procedures.
• Ability to multi-task and prioritize work effectively.
• Ability to work under own direction and high degree of initiative.
• Knowledge in HR Learning and Development leading practices.
• Extensive knowledge and understanding of Learning and Development techniques.

Company Industry:

• Travel
• Tourism

Department / Functional Area:

• HR
• Human Relations
• Industrial Relations

Keywords:

• Learning & Development Senior Specialist