Learning Development Manager

Team Development & Engagement

• Provide coaching, mentoring, and feedback to managers to support their professional development and improve performance.
• Foster a culture of continuous learning and excellence within the organization by promoting employee engagement and empowerment.
• Develop and implement strategies to enhance employee engagement within the hotels.
• Collaborate with management to launch DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives.

Performance Measurement

• Lead performance measurement cycle along with HODs and HR Business Partners to ensure all team players are having regular performance evaluations across the business.
• Implement performance metrics and key performance indicators (KPIs) to measure the effectiveness of training programs and quality assurance initiatives.
• Analyse data and generate reports to track performance trends, identify areas of strength and weakness, and make recommendations for improvement.

Compliance

• Stay up to date with industry regulations, best practices, and emerging trends related to training and quality management in the hospitality sector.
• Ensure compliance with all relevant health, safety, and sanitation standards, as well as company policies and procedures.

Minimum Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Proven experience in training and quality management within the hospitality industry, with at least 2 years in a leadership role.
• Proven expertise in LMS Systems.
• Strong understanding of hospitality operations, service standards, and customer expectations.
• Excellent communication, presentation, and interpersonal skills.
• Ability to develop and deliver engaging training programs that cater to diverse learning styles.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Detail-oriented with a focus on delivering high-quality results.