Learning & Development Manager

Job Purpose:

1. Single point of contact to create, execute training calendar and ensure strict adherence to the calendar programs. Devise mechanism to track training execution across stores/ territories.
2. Coordinate with the operations team to identify training requirements and ensure program implementation across stores/ territories.
3. Review existing training modules and update them on a periodic basis.
4. Should possess basic understanding of content development objectives and should be able to create new training programs/ modules in coordination with the Operations head, subject matter experts and the concept training head (Specific to the concept/ territory).
5. Conduct training for Backend & Frontend and should be ready to travel as and when required.
6. Co-ordinate with the LRS to identify and plan training programs suited for multiple levels and functions both for Backend and Frontend staff at the concept office.
7. Assist the concept training head in conducting training needs analysis on an ongoing basis to suggest/ plan training programs to enable better and trained staff (Backend and Frontend).
8. Assist concept training head to coordinate with the operational/ functional heads and work along with the HR to identify if the training can be done in-house or need external vendor(s). In case of external training(s), identify external vendor(s), plan the training requirements and work closely with the finance to work on the budget and get the training organized.
9. Strict adherence to budgets and explore possibilities of cost savings wherever possible.
10. Strict adherence in maintaining the quality of training program(s) through regular feedback/ evaluation techniques, maintain proper database and make available whenever required. Ensure timely and correct MIS of training records available to all stakeholders whenever needed likewise published through training dashboard (OLM).

Minimum Requirements:

1. Exposure to the Retail Industry.
2. 3 years Minimum experience.
3. Exposure to designing and facilitating soft skill, behavioral and technical training programs.
4. Excellent communication skills.
5. Planning & Execution Skills.
6. Team Player.
7. Should be able to coordinate with and work with multiple teams.

About The Company:

ABC Consultants is one of the leading players in organized recruitment services in the Middle East. We are the preferred recruitment partners for clients and a trusted consultant for all senior professionals. Our network is spread across continents and enables us to bring an international approach to recruitment. We are located in the regional business hub, Dubai and cater to the Middle East & African countries. Our sourcing and recruitment solutions are focused on servicing upper middle management, senior management & c level mandates.