Learning & Development Manager

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for Learning & Development Manager to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the People & Culture Department, the Learning & Development Manager is responsible for creation, implementation, and facilitation of all colleagues trainings and learning programs. The Learning & Development Manager reports to the Director of Learning & Development.

As Learning & Development Manager, you will be responsible for the following duties:

• Analysing learning and development needs in all areas of the hotel
• Developing a strategy for learning and development of all colleagues
• Ensuring colleagues training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first-class training environment emulating our guests meeting environment)
• Designing, delivering and arranging training programs to address specific training needs
• Assisting all department heads with making and implementing training decisions in their areas
• Managing the performance and development for all colleagues
• Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up and any new training programs as provided by Corporate Learning & Development
• Reporting on training completion rates across the Property
• Supporting all efforts to enliven our Company s Mission, Vision, Pillars and Legendary Quality Experiences throughout the hotel
• Controlling training expenses and managing expenditures to meet the property s needs while remaining within budget guidelines

As Learning & Development Manager, we expect from you:

• Bachelor's degree in hospitality management, Business Administration, Human Resources, or a related field. A Master's degree or specialized certifications (e.g., in Hospitality, Management, or Organizational Development) is a plus.
• Minimum 2 years-experience in the hospitality industry, preferably in a 5-star luxury setting in the same role.
• Proven experience in designing, implementing, and evaluating training programs.
• Familiarity with various training methods such as in-person, virtual, on-the-job, and e-learning.
• Knowledge of learning management systems (LMS) and other training tools.
• Strong interpersonal skills to work with a diverse team.
• Ability to mentor, motivate, and guide employees at all levels of the organization.
• Deep understanding of luxury hospitality standards, guest service excellence, and the brand's values and expectations.
• Knowledge of specific luxury property services such as fine dining, spa, concierge, and guest relations.
• Ability to deliver presentations and conduct training sessions confidently and engagingly.
• Strong organizational skills to manage multiple training initiatives and timelines effectively.
• Flexible and adaptive to changing guest needs, seasonal trends, and new service offerings.
• A keen eye for detail to ensure the highest standards of training and consistency in service delivery.