Assist the Training Manager in the development of a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary.
Assist the Training Manager in managing and developing the ambassadors ensuring that they are developed to their maximum potential and efficiency and monitor their performance to stay current with Sofitel philosophies and methodologies.
Advise the Training Manager of any new support materials that would be beneficial to the hotel.
Ensure that monthly and weekly training schedules are distributed timely.
Ensure the training of Departmental trainers and their maximum utilization in each department.
Schedule regular meetings with respective Departmental trainers and their Department Heads to discuss training matters.
Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.
Plan, implement, and monitor in conjunction with the Training Manager and management team.
Training Areas
Orientation Training
Hygiene Training
Health and Safety Training
Language Training
Planet 21 Initiatives
Company Sports & Social Events
Review the progress of the Ambassador Program and make recommendations where necessary.
Be responsible for the compilations and implementation of the following ambassador communications:
Ambassador Handbook
Ambassador Newsletter
Ambassador Notice Boards
Be Magnifique Board
Knowledge Tree
Ensure a strong creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
Maintain an effective filing system for proper maintenance of all training documentation records and materials.
Initiate and maintain annual assessments of the training efforts in the hotel.
Maintain an up-to-date computerized Training Record system.
Identify candidates both internally and externally for Corporate/Management Training Programs.