Learning Delivery Specialist - Dubai

Learning Delivery Specialist - Dubai

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Remote Type: Hybrid

Location: Dubai - Media

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R_277271

Company:

Oliver Wyman

Description:

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Oliver Wyman is now looking to recruit a Learning Delivery Specialist to join our global L&D team based in our Dubai office!

Job Overview:

Oliver Wyman is seeking a Learning Delivery Specialist to be part of the Learning and Development (L&D) team within the Human Capital function. This role will be part of the global Learning and Development team, responsible for organizing, delivering and evaluating high-quality training programs and training events for mainly Oliver Wyman’s Consultant populations. Specifically, the role will be responsible for assigned programs and for supporting the administrative needs of courses for the regional team. This role will have a regional focus within India, Middle East & Africa, although will be expected to work seamlessly with the global team and may be required to travel where needed. The role may also support programs delivered for the Support Professional, Specialist or Partner population.

Being part of a global team, the individual will need to be detail-oriented, self-starter who can operate without close supervision. They must be a team player and will require excellent communication skills to work in a complex, demanding and global professional services environment. The role also requires a high degree of organization, significant attention to detail, strong customer service orientation and outstanding client relationship building skills.

Key Responsibilities:

1. Understand and effectively communicate how L&D programs and modules fit into colleagues’ broader development.
2. Establish and maintain a solid understanding of the different life-cycles – knowing at a high level what skills are required to be successful at each level.
3. Manage key relationships required to successfully plan and organize training attendance.
4. Work closely with other functions in the Human Capital team (e.g., Talent Management, Recruiting) to coordinate appropriate training at the appropriate time in an individual’s career.
5. Develop strong professional relationships with internal facilitators and external vendors to determine areas of expertise and appropriate roles in core programs.
6. Take ownership for assigned program delivery.
7. Full coordination of all aspects of program planning for classroom sessions as well as virtual sessions including but not limited to: booking meeting rooms, setting up meeting rooms live or via Zoom, researching, selecting and booking hotels and restaurants, arranging catering, preparing and printing materials, working with other departments to ensure training programs are set-up and run successfully.
8. Act as lead on program and collaborate effectively within delivery pod to ensure that all program logistics are properly handled from set up through completion of programs.
9. Recruit appropriate facilitators for programs based on course content and participant profile.
10. Organize and facilitate host briefings based on understanding course content to provide facilitator with background on program and useful facilitation information leveraging other members of the L&D team as necessary.
11. Act as in-room host for programs with strong L&D presence to create an environment for learning.
12. Support needs within program to ensure impactful program delivery. This includes handling onsite logistics, answering attendee questions, knowledge of content to support faculty and all other program related needs.
13. Escalate cancellation issues as needed.
14. Manage and host teambuilding and social events, owning venue selection and budget decisions and establishing and encouraging professional behavior in a fun, respectful atmosphere.
15. Understand and adhere to budget set for programs and be accountable for delivering program on budget.
16. Strong technical L&D toolkit including ability to utilize Workday Learning (LMS), Degreed (LXP), CVent (Event Management Tool), Zoom/Teams (Virtual Meeting Tools), etc.
17. Provide suggestions to core content team based on training experiences and feedback from participants and internal facilitators.
18. Identify key themes in programs to share with other members of the team and other human capital functions if it makes sense.
19. Complete feedback summary analysis to send to internal facilitators hosts and course owner.
20. Identify areas of inefficiencies and work with L&D team to improve processes.
21. Act in virtual training room as co-host and producer of the session.
22. Act as a strong presence in IMEA to build the L&D brand with colleagues.

Experience Required:

1. Evidence of interest in learning or education.
2. Experience working in fast-paced commercial environment.
3. Experience within a professional services/ management consulting firm is preferred.
4. GCC Region experience is desirable.
5. Excellent Microsoft Word, Excel and PowerPoint skills.
6. Working knowledge of L&D tools (LMS/LXP and Event Management software).

Skills and Attributes:

1. Ability to multi-task and to prioritize and manage own time.
2. High levels of initiative taking creativity and ability to work with minimal oversight.
3. Ability to work as part of a highly collaborative global team.
4. Ability to cope with a fast-paced and high performing environment and able to handle requests outside of the job description.
5. Strong interpersonal skills and the ability to build working relationships at all levels.
6. Excellent written and verbal communication skills.
7. Sense of humor.
8. Structured thinker and problem solver.
9. Attention to detail.
10. Flexible attitude with strong work ethic.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

1. We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do.
2. We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us.
3. We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion.
4. We believe that to create a true meritocracy we need to remove artificial barriers to opportunity.
5. We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
6. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.