Learning and Development Manager

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The Worlds Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Responsibilities:

• Support the Bank's overall vision, strategy and objectives by developing appropriate learning and upskilling initiatives for employees.
• Identify organizational capability and behavioral gaps, providing support, guidance and recommendations on appropriate L&D initiatives to Group Heads and Senior Management.
• Support and contribute to the design and development of the annual L&D Road Map, driving the delivery through a range of different delivery methods and programs.
• Maintain awareness of the Bank's strategic objectives and associated business plans, incorporating changes in operating procedures and regulatory frameworks to ensure learning content is accurate and fit for purpose.
• Contribute towards extracting maximum value from the learning budget with a focus on quality, ROI and business impact.
• Lead external stakeholder management for program design, delivery and execution to ensure the learning objectives are met.
• Through effective L&D partnering with Group Heads and Senior Management devise short, medium and long term strategies to support business capability.
• Research and identify external vendors that are capable of designing and delivering L&D programs or initiatives that address targeted capability, skill or behavioral gaps.
• Effective utilization of EIF programs, pathways, classroom and e-learning, to ensure the Bank's contribution is fully maximized.
• Undertake robust ROI evaluation to measure impact, ensure effectiveness and drive enhancements in the quality of L&D programs and initiatives.
• Ensure the Bank's Annual Mandatory Training Programs meet regulatory requirements and is delivered in the most effective and engaging manner.
• Effectively support the Bank's Emiratization strategy by designing and developing L&D initiatives or programs that address identified learning journeys that both support and retain the Bank's UAEN population.
• Ensure effective deployment and management of the Bank's learning platforms to develop smart, targeted and effective learning journeys that creates high adoption and engagement amongst employees.
• Maintain and enhance learning and development dashboards on a monthly basis to enable efficient management tracking and reporting.
• Develop a learning and development brand by proactive communication and engagement with the business on an ongoing basis.

Requirements:

Qualifications:

• Bachelors or Diploma in Business Management, Commerce or Human Resources with good exposure in L&D preferably with good knowledge of the Banking industry.

Experience:

• Minimum 8 years experience in the L&D function, preferably in Banking or related industry, with experience in stakeholder management, learning needs analysis and vendor management.
• Ability to design learning programs.
• Facilitation and presentation experience, ideally as a front-line trainer.

Skills:

• Good knowledge of written and spoken English. Arabic would be an added advantage.
• Strong leadership, communication and interpersonal skills.
• Ability to coach and counsel employees in regards to their development needs.
• Understanding of learning solutions available in the marketplace, including vendor capabilities.
• Has a passion for the utilization of L&D technology and employee experience.

Planning:

• Planning, organizing and attention to detail.
• Analytical thinking and problem solving.
• Impact and influence.
• Presentation and delivery skills.
• Teamwork.
• Results orientation.