Lead Technician | Automotive | Global Aftersales | Auto Center

Complete service and maintenance operations such as oil change, tyre services (replacement, balancing, puncture repair), brake replacement, servicing, basic diagnostics and air conditioning re-gas, on all makes and models of car and light commercial (LCV) as per company/manufacturer standards. Role is responsible for contributing to the business’s revenue and customer satisfaction.

What you will do:
Job execution

1. Conduct repairs and maintenance on all passenger car and light commercial vehicles
2. Complete and maintain check sheets and vehicle write ups on the repair order
3. Report additional work required on vehicles after completing an EVHC
4. Provide Estimations of repairs & services to customers
5. Use a range of technology to complete basic diagnostic checks and electronic inspections

Tools, Equipment and Work Vehicle

1. Upkeep tools and equipment in the individual company vehicle as per company standards
2. Proper handling of special tools
3. Housekeeping to be maintained at place of work / area of operation
4. Usage of special service tools including Intelligent Testers and Scan tools
5. Manage parts inventory on vehicle and returns of unused parts
6. Manage personal and working environment Health and safety – ensuring safe working practices maintained
7. Environmental control of dangerous substances such as oil and brake fluid

Fix it Right First Time

1. Ensure zero repeat repairs
2. Proper diagnosis and trouble shooting
3. Conduct final inspection and quality testing of vehicles
4. Achieve high level of customer satisfaction and advocacy

Productivity and Efficiency

1. Deliver the desired efficiency and productivity as per targets given
2. Manage time on job to ensure the days scheduled work will be completed
3. Time management and punctuality at each job

Desired Candidate Profile
Required skills to be successful:

1. Trade Certificate / Diploma in Mechanical / Automobile Eng.
2. Must show proven technical expertise in independent servicing, repairs, and component replacement
3. Basic diagnostic skills with mechanical and electronic faults
4. Multi-brand automotive service center experience in the automotive industry is a must

About the team:
The role will report to the Service Supervisor and you will be working in a busy workshop environment. You will play a crucial role in identifying basic diagnosis issues and resolve issues as per dealer/manufacturer standards.

What equips you for the role:

1. At least 5 years of experience on car and light commercial vehicles (LCV)
2. UAE clean Driving License is preferable
3. Expert understanding of all core vehicle systems
4. The ability to explain complex faults to customers if required
5. Good English communication skills (verbal & written), Arabic and other languages is a plus