Lead Issuers and CSD Members Services

Job Purpose:

The Lead Issuers and CSD Member Services is responsible for leading and overseeing the efficient and effective execution of issuers and members services within the CSD Department. This includes ensuring compliance with regulatory requirements, providing support to issuers and members, and leading the continuous improvement of processes and services. This role will lead the Senior Analysts and Analysts, ensuring that team objectives are met, and service quality is maintained.

Key Accountabilities:

Provision of Specialist Support

• Contribute to the planning and organizing of the work for junior team members to support the timely achievement of unit objectives in line with quality standards.
• Provide on-the-job training and constructive feedback to assigned teams to support their overall development.
• Promote the organization’s values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization.
• Provide input and implement policies, systems, and procedures for the assigned team so that all relevant procedural requirements are fulfilled.
• Maintain shareholder records, efficiently process transfers, and keep all shareholder information up to date, contributing to the integrity and reliability of shareholder data.
• Provide support in coordinating with transfer agents, registrars, and external partners to enhance communication and support the effective execution of registrar activities, aiming for error reduction and streamlined operations.
• Contribute to refining registrar operation processes, aiming to improve efficiency, accuracy, and service quality in line with ADX’s commitment to operational excellence.

Corporate Actions Support

• Provide specialist support for the execution of corporate actions, including dividends, stock splits, mergers, and acquisitions, ensuring accurate and timely completion to meet shareholder expectations and adhere to market practices.
• Participate in collaborative efforts with Finance, as well as Legal, Regulatory, and Compliance teams to plan and execute corporate actions, contributing to risk management and informed strategic decision-making.
• Keep abreast of market trends, regulatory changes, and best practices in corporate actions, and assist in translating these insights into actionable plans to ensure regulatory compliance and operational integrity.

Issuer Services:

• Lead the onboarding process for new issuers, ensuring a smooth transition and providing continuous support to enhance member and issuer satisfaction.
• Manage communications between the organization and issuers to promote AD CSD market growth. This includes preparing and distributing announcements, responding to issuer inquiries, and maintaining a positive relationship with issuers.
• Oversee the planning and execution of general meetings, including managing logistics, onboarding and maintenance of corporate investors, ensuring compliance with regulations, and facilitating electronic voting processes.
• Ensure accurate and timely registrar services by maintaining up-to-date records and overseeing over-the-counter transfers of securities. This includes managing the processing of share transfers and ensuring compliance with regulatory requirements.
• Manage the issuance, maintenance, and cancellation of share certificates. This involves verifying shareholder information, processing certificate requests, and ensuring the security of certificates.
• Oversee electronic IPO services, ensuring smooth execution, compliance with regulations, and effective communication with stakeholders throughout the IPO process.
• Manage and maintain the listing of securities, including processing new listings, monitoring compliance with listing requirements, and coordinating with regulatory authorities.
• Oversee the management and distribution of cash dividends. This includes coordinating with issuers, ensuring accurate calculations, and enhancing automation for dividend processing through paying agent bank.

Member Relations:

• Design and deliver training programs to enhance member knowledge and skills. This includes identifying training needs, developing training materials, and conducting training sessions.
• Provide comprehensive reporting and operational support to members. This includes generating regular reports, analyzing data, and providing guidance on operational matters.

Stakeholder Engagement

• Communicate with shareholders to ensure the timely and accurate dissemination of information.
• Facilitate the resolution of shareholder inquiries and concerns related to registrar activities and corporate actions, promoting a responsive and stakeholder-focused approach.

Compliance and Regulatory:

• Monitor and ensure adherence to all legal and regulatory requirements. This includes staying updated on relevant laws and regulations, conducting compliance audits, and implementing corrective actions as needed.
• Carry out the process for the annual license renewal from the Securities and Commodities Authority (SCA). This includes preparing and submitting required documentation and liaising with regulatory authorities.

Marketing and Communication:

• Develop and manage marketing materials to promote departmental services. This includes creating brochures, presentations, and other promotional content, and ensuring that all materials are up-to-date and accurately reflect the department's offerings.
• Lead, mentor, and manage the performance of Senior Analysts and Analysts, providing guidance, support, and development opportunities to ensure the team meets its objectives and maintains high service standards.
• Foster a collaborative and positive team environment, encouraging team members to share ideas and best practices to enhance overall team performance.
• Conduct regular team meetings and one-on-one sessions to monitor progress, address any issues, and provide feedback for continuous improvement.

Risk and Business Continuity Management

• Responsible for the effective implementation of corporate policies, procedures, and processes to promote a culture focusing on the achievement of world class standards in risk management, Quality, Health, Safety, and Environmental (QHSE) management, and business continuity in line with regulatory requirements.
• Liaise with the Internal Audit (IA) team to support the conducting of comprehensive internal and external audits, fostering an environment of transparency and adherence to regulatory compliance standards.
• Lead User Acceptance Testing (UAT) and sanity checks for registration system enhancements, managing the evaluation process against specified requirements and test cases to enable accurate and efficient registration processes.
• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Collaborate with the Technology & Digital team to facilitate system upgrades, optimizing registration processes and aligning technology with business strategies.

Minimum Qualifications & Experience:

Educational and Professional Qualifications:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Certifications in CSOP (Certified Securities Operations Professional), FRM (Financial Risk Manager), or related, are preferred.

Overall Experience:

• 10 years’ experience in Securities / Stock Exchange, or within a similar sector.

Technical Skills:

• In-depth understanding of issuers and members services, including regulatory requirements and industry best practices.
• Comprehensive knowledge of legal and regulatory frameworks governing securities and issuers and members services.
• Proficiency in using issuers and members systems, trading platforms, and other relevant financial software.

Behavioral Skills:

• Strong leadership skills to guide and mentor Senior Analysts and Analysts.
• Ability to identify issues, think critically, and develop innovative solutions.
• Strong teamwork and collaboration skills, with the ability to work effectively with diverse teams and stakeholders.
• High level of integrity and ethical behavior in handling sensitive financial information.
• Commitment to enhancing member and issuer satisfaction through excellent service delivery.