Lead Digital Market Manager

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Synopsis
As a Digital Market Lead (DMM), you will be responsible for driving digital growth across all digital channels within a specific region. This includes developing and implementing effective digital marketing and merchandising strategies, overseeing market-specific initiatives, managing and optimizing always-on programs, increasing revenue and market share, collaborating with stakeholders across the division, and utilizing data-driven insights to make informed decisions. You will need a deep understanding of your assigned market, including its demographics, culture, digital and offline needs, as well as experience in the airline industry and digital marketing or revenue management. The role will be based in Abu Dhabi and reports directly to the Senior Manager Digital Acquisition.

Accountabilities

1. Driving Digital growth across a region: Responsible for devising marketing strategies to drive digital share, optimize channel performance, and deliver personalized experiences while ensuring efficient resource allocation and data-driven decision-making.
2. Forward Planning of Market-Specific Activities: Develop and maintain a digital activities calendar for all market-specific initiatives in close collaboration with the regional marketing manager, including outbound communication and owned channels like the homepage and email.
3. Plan and implement market-specific offers, such as CUGs and loyalty led initiatives.
4. Develop and implement a comprehensive Digital Marketing Always on (AO) Plan: Oversee the strategic implementation of Always On activities within a region ensuring that the correct platform mix is selected to achieve commercial goals.
5. Ongoing Management and Optimization: Continuously manage and optimize the AO and tactical marketing program, recommending ways to improve its performance in achieving market-specific KPIs.
6. Set country-specific budgets, provide forecasts, and share them with Revenue Management.
7. Revenue Growth and Market Expansion: Identify and capitalize on new market segments to increase revenue and expand market share by targeting untapped customer bases and consistent audience and A/B testing.
8. Drive personalized experiences and leverage first-party data to develop regionally relevant creative campaigns.
9. Collaborate with Stakeholders: Partner with Revenue Management, Corporate Strategy, Regional Marketing Managers, Loyalty, Sponsorships, CRM and Product to develop market specific roadmap to drive yearly KPIs within that market.
10. Propose and define product features that align with driving specific market growth. Collaborate with the loyalty team to drive initiatives for customer acquisition, redemption, and accruals.
11. Data-Driven Marketing: Ensure all marketing activities are accurately monitored and measured using available analytics tools. Build Adobe Dashboards for campaign reporting purposes.
12. Provide regular cross-channel reports and insights to internal stakeholders in Revenue Management and Marketing.
13. Collaborate with channel specialists to effectively allocate budgets across different digital channels and maximize ROI.
14. Market Expertise and Cultural Understanding: Be a digital subject matter expert in your assigned market, understanding its demographics, culture, and digital needs.
15. Stay up-to-date on regional and market nuances to ensure effective use of EY digital platforms.
16. Ensure translations are accurate. Collaborate with the Network team to understand flight connection banks.

1. Minimum 7 years of related work experience in digital marketing, consulting or digital strategy.
2. Strategic experience in a fast-paced digital commercial environment.
3. Excellent skills in communication and consensus building are critical in order to manage the expectations of multiple stakeholders.
4. Experience and knowledge in a comparable role where you are coordinating digital activity across a market.
5. Must be familiar with industry-standard media planning practices.
6. Good experience working with 1st Party/ 3rd party data to derive consumer insight and also an understanding of how these data points can be operationalized via digital media to drive media efficiencies.
7. Experience in the airline/travel industry is preferrable.
8. Experience with Adobe Analytics with ability to source own data and insights.
9. Effective planning, organizational and time management skills.
10. High degree of cross channel planning expertise.
11. Self-motivated, ability to identify problems and work methodically to solve them.
12. The ability to work independently, prioritize and time-manage whilst working on several projects simultaneously.

Company Industry

• Airlines
• Aviation

Department / Functional Area

• Marketing
• Brand Management
• Marketing Research
• Digital Marketing

Keywords

• Lead Digital Market Manager