Chef De Partie- Ala Carte

Job Responsibilities:

• Ensure adequate staffing of retail sales department and raise any concerns to BM.
• Provide input on CSOs performance to the BM.
• Provide coaching, mentoring, and guidance to CSOs.
• Support BM in implementing retail sales change initiatives.
• Actively sell/cross-sell asset and liability products to new and existing Classic and Advantage customers.
• Ensure retail sales performance meets KPI targets as per customer segments.
• Supervise CSO performance by participating in and leading daily retail sales team meetings.
• Attract new customers to branch through personal relations and existing customer referrals.
• Monitor CSO daily operations and provide necessary authorizations.
• Support CSOs by serving customers during peak times.
• Assign tasks fairly to staff so that no work is left pending at day end.
• Ensure that activities adhere to audit, risk, legal, and policy requirements.
• Identify staff training needs (products, systems, sales skills) and address them.
• Authorize financial and non-financial transactions.
• Ensure proper control is maintained for all unissued/undelivered credit cards, cheque books, debit cards, and PIN.
• Attend all incoming emails and provide responses within 24 hours.
• Participate in and potentially lead daily retail sales team meetings.
• Ensure all required branch reports are reviewed, signed, and retained for audit records.
• Ensure surprise checks are conducted at required intervals.
• Interact with colleagues/internal stakeholders and ensure completion of mandatory trainings.
• NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure a high level of customer experience at all times with zero customer complaints.
• Role of AML/Compliance Coordinator.
• Custodian of safe deposit locker.
• Cash vault custody.

Specific Accountability:

• Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customers and determine the best way to allocate targets among CSO staff.

Qualifications:

• Bachelor's degree in any discipline.
• 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.

Remote Work:

Employment Type:

Key Skills:

Administrative Skills, Time Management, Listening Skills, Leadership Skills, Organizational Skills, Accounting & Finance, Business Process Skills, Communication, Relationship Management, Strategic Thinking Skills, Team Player Spirit, Budgeting Skills, Marketing Skills, Management Skills, Problem Solving Skills.