Lead Administrator

I MBA-HR I MSHRM I Expert in Strategic Talent Management l Driving Employee Engagement

Key Responsibilities:

1. Conduct outbound calls to potential clients to introduce our real estate services and generate interest.
2. Follow up with inquiries and leads using effective communication and consistent, methodical phone calls and emails to set client consultations.
3. Manage and update the contact database, ensuring all client interactions are accurately recorded.
4. Maintain and update CRM systems with detailed notes on leads, ensuring data integrity and timely follow-ups.
5. Analyse lead data to generate reports, providing insights into lead status, follow-up outcomes, and conversion rates.
6. Collaborate with the sales and marketing teams to optimize lead generation and follow-up strategies.
7. Ensure strict adherence to follow-up schedules and timelines, demonstrating strong organizational skills.
8. Provide regular progress updates to the management team, highlighting key metrics and areas for improvement.

Qualifications:

1. Proven experience in tele calling, telemarketing, or a similar sales/customer service role.
2. Proficiency in Microsoft Excel and experience with CRM systems such as Oracle, Dynamics, or Salesforce.
3. Excellent verbal and written communication skills in English; Arabic is a plus.
4. Strong time-management skills, with the ability to adhere to strict timelines.
5. A pleasant phone demeanor and the ability to build rapport with clients.
6. Attention to detail and a commitment to maintaining accurate records.
7. A minimum of 3-4 years of experience in a call center or tele-sales environment.
8. A background in real estate is advantageous but not mandatory.

Preferred Skills:

1. Experience in lead generation and follow-up within the real estate industry.
2. Familiarity with reporting tools and Excel tables.
3. Ability to handle objections and provide appropriate solutions to client concerns.
4. Strong problem-solving skills and the ability to work independently as well as part of a team.