Laundry Valet Attendant

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Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.

You will be responsible for providing an excellent and consistent level of service to your customers and assisting in the laundry operation in accordance with department standards and operational requirements.

Main Duties and Responsibilities:

Operational:

As a Laundry Valet, you are responsible for ensuring that the laundry service required by our guests is met on time and to the highest possible standards. Your key responsibilities include:

1. Responsible for pick-up and delivery of guest laundry.
2. Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
3. Count and verify all items as per the laundry and dry cleaning lists and record collection and delivery times and special messages.
4. Report immediately any guest valuables/items found in pockets of clothes sent to laundry.
5. Check all items for damage and stains and take appropriate action to rectify these issues.
6. Responsible for all garment checks, care label, and fabric condition before and after washing and dry cleaning.
7. Responsible for collecting and delivering outside guest laundry/dry cleaning.
8. Deliver all guest items punctually and in a professional, courteous manner.
9. Assist in the loading and unloading of dryers and sort out washed laundry items.
10. Press all guest items according to fabric hot press and steam press.
11. Assist in inventories and attend all trainings as informed and scheduled.

Qualifications

Ideally, you should have a relevant degree or diploma in Hospitality or Tourism management, with a minimum of 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must.