L1L2 Support Specialist - Crypto Processing and Wallet

• L1L2 Support Specialist - Crypto Processing and Wallet

L1L2 Support Specialist - Crypto Processing and Wallet

Key Responsibilities:• Handling support tasks with control over resolution or escalation through the ticketing process.• Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction.• Collaborating with other departments to address customer tasks and issues.• Expanding and maintaining an internal knowledge base to keep it up to date.Required Skills:• English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats.• Willingness to work different shifts (day/night shifts).

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Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.