L1 Support Engineers (Applications, Infrastructure, Network Security &

Qualifications:

Bachelors in Computer Application (Computers), Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Technology)

Nationality: Any Nationality

Visa, Medical Insurance, Perks & Benefits: As Per Labour Law

Vacancy: 1 Vacancy

Job Description:

Role Title: L1 Support Engineers (Applications, Infrastructure, Network Security & End User Support)

Role Type: Outsourced, Full Time, On-Site, Long term

Working Hours: 8 hours + 1 hour lunch break (rotational shifts as 24/7 operation)

Requirements: Experience with minimum 02 domains: Applications, Infrastructure, Network Security and End User Support

Accommodation: Sharing accommodation facility will be provided

Transportation: Will be provided to visit client location from company provided accommodation or our client’s office

Job Responsibilities:

• Monitoring and Incident Detection
• Initial Troubleshooting
• Application and System Maintenance
• Documentation and Reporting
• Collaboration and Communication
• Shift Work and On-Call Support

Desired Candidate Profile:

Application Engineer: Minimum 3 Years in Large Industry monitoring using Dynatrace

• Experience: 3+ years of experience in Large Industry monitoring Databases, and application in production environment
• Technical Skills: Experience in application concepts, triaging of application issues identified by Monitoring tools and identify RCA and report to owner.
• Monitoring Tools: Experience with application monitoring tools (Dynatrace) and incident management systems (ServiceNow).

End User Support Engineer: 3+ Years in Large Industry monitoring using Nextthink (Microsoft/Linux/Cloud /Hardware/Nexthink certifications are preferred)

• Experience: 3+ years of experience in Large Industry monitoring Desktops, laptops and workstations
• Technical Skills: Experience in troubleshooting infrastructure components (Desktops, Laptops, VDI, Systems, Windows and Linux OS, DB, Storage system, Cloud Solution, Virtual Environment, MS Azure etc.)
• Monitoring Tools: Experience with End User Devices tools (Nextthink) and incident management systems (ServiceNow).

Infrastructure Engineer: 3+ Years in Large Industry monitoring using Solarwinds (Microsoft/Linux/Cloud /Hardware/Solarwinds/CISCO CCNA /Security or equivalent are preferred)

• Experience: 3+ years of experience in Large Industry monitoring Digital Infrastructure in production environment
• Technical Skills: Experience in troubleshooting infrastructure components (Systems, Windows and Linux OS, DB, Storage system, Cloud Solution, Virtual Environment, MS Azure etc.)
• Monitoring Tools: Experience with IT Infrastructure monitoring tools (SolarWinds) and incident management systems (ServiceNow).

Network Security Engineer:

• Experience: 3+ years of experience in large industry monitoring network and security operations.
• Technical Skills: Experience in troubleshooting Network/Security devices (Switches, routers, firewall, Load balancer, MPLS link, WAN links etc.)
• Monitoring Tools: Experience with network and security monitoring tools (SolarWinds) and incident management systems (ServiceNow).

Preferred Qualifications:

• Experience in a 24/7 operations environment, particularly in a NOC or similar role.
• Familiarity with ITIL processes, particularly incident and problem management.
• Good understanding of Digital & Cybersecurity service management processes.
• Exposure to configuration management tools.

Employment Type: Full Time

Company Industry:

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area:

• System Administration
• Network Administration
• Security (IT Software)

Keywords:

• L1
• L1 Technical Support Engineer
• System Administrator L1
• Application Engineer