L1 - L2 INFORMATION SECURITY ANALYST (CALL CENTER INFRASTRUCTURE)

L1 - L2 INFORMATION SECURITY ANALYST (CALL CENTER INFRASTRUCTURE)

About Us
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India's debt market to marching towards global corporate markets from one product to one holistic product suite with seven products. Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.

Job Summary:
We are seeking an experienced L1/L2 Information Security Analyst to join our team, specializing in the setup and maintenance of call center infrastructure. The ideal candidate will have a solid background in information security, with practical experience in managing and securing call center environments. This role involves monitoring security events, responding to incidents, and ensuring the integrity and confidentiality of our call center operations.

Key Responsibilities:

1. Security Monitoring & Incident Response:
   Monitor security alerts and events related to call center infrastructure. Respond to and investigate security incidents, ensuring timely resolution and minimal disruption. Conduct initial analysis and escalation of security incidents as required.
2. Call Center Infrastructure:
   Assist in the setup, configuration, and maintenance of call center infrastructure, including hardware and software components. Ensure security measures are integrated into the call center environment to protect against unauthorized access and data breaches.
3. Security Assessment & Compliance:
   Perform regular security assessments and vulnerability scans of call center systems. Ensure compliance with relevant security policies, standards, and regulations.
4. Documentation & Reporting:
   Maintain up-to-date documentation on security procedures, incidents, and infrastructure changes. Prepare and present reports on security incidents and the overall security posture of the call center.
5. Collaboration & Training:
   Collaborate with other IT and security teams to enhance overall security measures. Provide guidance and support to call center staff on security best practices and protocols.

Qualifications:

1. Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
2. Experience: 2-4 years of experience as an Information Security Analyst, with specific exposure to call center infrastructure.
3. Certifications: Relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH) are preferred.
4. Skills: Strong understanding of information security principles and practices. Experience with call center technologies and infrastructure. Proficiency in security monitoring tools and incident management systems. Knowledge of network security, firewalls, and intrusion detection/prevention systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively in a team environment.