L&D Manager | Retail | Multibrands

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Learning & Development Manager responsibility is to lead the technical and non-technical learning and development plans, align with and implement group and brand learning interventions, facilitate classes and to ensure employees are fully trained and they acquire enough business acumen to perform in their jobs.

What you will do

1. Training initiatives:
   Conduct and organize training programs to Al-Futtaim Group employees and ensure that training plans are adhered to.
   Design, develop and continually improve training courses to ensure content is up to date and reflects best practice.
   Identify course options and decide on courses including e-learning which effectively address the individual needs of all employees.
   Deliver the core curriculum, training calendar and customised programs as scheduled.
   Plan and ensure product knowledge development and career development tracks implementation are streamlined.
2. Business solutions:
   Work closely with the brands and divisions to develop training that enhances business performance, measures such performance and make adjustments to programmes to continually improve.
   Ensure adherence to industry and government regulatory standards.
   Identify and improve operational systems & processes.
   Ensure delivery metrics are adhered to.
3. Training Need Analysis:
   Support HRBP to identify Learning and Development needs within the group for specific business units.
   Manage internal & external customer expectations especially in regards to assessment practices & reporting.
   Support business to provide solutions and options, measuring customer satisfaction.
4. Communication:
   Manage and maintain positive relationship with key stakeholders in the business and at the group level.
   Ensure businesses leaders and key stakeholders are aware of the Group L&D products & Services.
   Utilise tools and resources that will discover training needs or assess capability standards.
   Maximise opportunities to communicate Group L&D achievements, initiatives and projects.
   Support and implement engagement activities.
   Ensure rewards and recognition program and any changes.
5. Reports:
   Maintain systems for collating and reporting on Development performance.
   Manage & Analyze the Learning & Development performance.
   Collate and report Group L&D performance metrics.
   Ensure key stakeholders in the business have up to date reports.
   Providing Trainer delivery days and feedback data.
6. Projects:
   Support consultants’ projects to meet key objectives.
   As required, partner with Group L&D, Group HR or business to lead and implement specific projects.
   Ensuring project KPI's are met and exceeded.
7. Technology:
   Drive digital learning initiatives by managing, maintaining and running LMS, software and all relevant add-ons.
   Curate, develop and produce digital learning content using appropriate digital software and gadgets.

Required skills to be successful

1. Confidence, drive and enthusiasm.
2. Planning and organizing skills.

What equips you for the role

Education:
A bachelor’s degree and/or relevant Training certificates.
Master in Human resources or similar is an add.
Instructional design or managing learning function certification is an add.

Minimum Experience and Knowledge:
A minimum of 5 years’ experience in an L&D function.
Fluent written and spoken in English & Arabic.
Curriculum design experience.
Knowledge of Competency standards.
A wide range of assessment design and delivery knowledge.
Program facilitation experience.
A proficient of computer literacy.
Experience of blended learning and digital measures.
Business operations, project management and Customer Service experience would be a distinct advantage.