Kitchen Manager

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

AWJ, a Kitopi company, is a fast-growing Food & Beverage Group of popular home-grown Middle Eastern, Mediterranean, and international dining concepts. Established in 2014, AWJ is on a mission to satisfy the world's appetite to create joy. Headquartered in Dubai, AWJ embarked on its culinary journey with five unique concept brands – all strategically located across popular tourist and dining destinations across Dubai. AWJ has since expanded its presence to the Kingdom of Saudi Arabia and the USA through both owned and franchised locations. AWJ future plans include identifying and exploring key regional markets in Europe, North Africa, and the USA, bringing in cutting-edge technologies, experimenting with traditional and innovative flavors, and blending diverse culinary traditions to create unique and enticing dining experiences.

The Kitchen Manager will be directly responsible for all kitchen functions including preparation and maintaining quality standards, sanitation and cleanliness, training and supervising team members to ensure that they perform according to chain standard operations.

What You'll Do?

• Consistently meet product quality to ensure customer satisfaction.
• Prepare products and project meeting the level of business, accurately maintaining the product control sheet to minimize wastage.
• Ensure product rotation (FIFO system in place) and maintain stock level system through accurate ordering.
• Control food cost and usage by following proper usage of products, product storage procedures, standard recipes and waste control procedures.
• Provide supervision for employees to ensure that CER and FSCC standards are maintained throughout the shift.
• Ensure statutory and company health, safety and food hygiene regulations are followed during the shift.
• Successfully resolve product quality complaints and queries, reporting serious complaints to the RM or Area Coach as appropriate.
• Ensure that company safety and security procedures are followed to ensure safety and security of people, premises, stocks and equipment.
• Recognize routine problems and react appropriately to resolve them.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection.
• Train new and existing team members towards achieving proficiency in knowledge and technical skills.
• Manage shifts, including daily decision making, staff support scheduling, and planning while upholding standards and product quality.
• Provide employees with positive and negative feedback and take appropriate action.
• Control food cost by properly ordering and receiving products.
• Ensure food quality by maintaining high levels of cleanliness, organization, storage, and sanitation of food products.
• Prepare food daily as per pars to meet daily demands of guests.
• Prepare for new menu implementations and train employees on the line to ensure great product quality.
• Ensure recipe adherence and check ticket time.
• Attend all monthly inventories and conduct regular spot checks.

What Are We Looking For?

• Minimum High School Academic or any relevant education with 3-5 years supervisory experience in the food service industry.
• Minimum of 5-7 years overall experience, with emphasis on operations in a retail and/or consumer-oriented service industry/quick service restaurant environment.
• Language skills: Good command of English; Arabic will be an advantage.
• IT Skills: Acceptable level.
• Creative and initiative.