Kids Club Manager

Company Description

Kids Club Manager

As a Kids Club Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Entertainment function.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

What will you be doing?

• Performs all managerial functions for the Kids Club Staff according to company policies and procedures including hiring qualified Kids Club Attendants, training, and performance management.
• Schedules Kids Club Attendants to meet current Kids Club Budget as assigned by Service.
• Attends all club staff meetings.
• Keeps Assistant Entertainment Manager or Entertainment Manager informed daily of all extraordinary or unusual conditions and situations. Contacts supervisor to assist with handling of special circumstances.
• Performs other duties as requested by Entertainment Manager/Director of Entertainment.
• Ensures that parent or guardian has signed a Kids Club Agreement and has signed at the register along with emergency information.
• Ensures that all parents receive copies of the Kids Club Agreement.
• Ensures that all members utilizing Kids Club have paid for the service.
• Ensures that the Kids Club area is clean and maintained according to set standards.
• Ensures that all toys and other objects are clean and safe. Ensures the safety of children in Kids Club area. Follows all safety protocols.
• Ensures that all Kids Club staff maintains current CPR certification for all ages.
• Reports incidents according to company policy and submits completed incident reports to the Service.
• Assists Entertainment Manager with all member concerns regarding Kids Club.
• Trains all Kids Club attendants to perform duties according to company policy.
• Provides care to children including paging the parent or guardian to change soiled diapers, cleaning soiled clothing and accessories, attending to their personal needs, and similar tasks.
• Disciplines children and recommends or initiates other measures to control behavior.
• Develops and implements activities for the center with attention to the children's needs and safety at all times.
• Projects a positive, friendly, and caring attitude at all times while interacting with children and their families.
• Provides parents or guardians with information regarding the child’s behavior and any unusual occurrences or activities involving their child.

Your experience and skills include:

• Minimum of 4-5 years’ experience in a 5-star hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal, required.
• Be committed to exceeding guest expectations.