Key Accounts Manager (CHINESE SPEAKING)

We are looking for a Chinese speaker Key Accounts Manager who will be responsible to build and maintain trusting relationships with RAKEZ customers in order to support RAKEZ position and image. He/she will act as a consultant to RAKEZ customers and offer them solutions for their needs. A team player who will deliver, by leveraging on RAKEZ products and internal members’ support. He/she is responsible for performance tracking, analyzing and reporting business results at periodic interval. He/she will maintain high channel satisfaction ratings. His/her role is to oversee a portfolio of assigned customers, and to develop new business from existing and new clients.

Responsibilities

• Operate as the lead point of contact for all matters specific to Government Service.
• Ensure the timely and successful delivery of solutions for his /her portfolio, according to customer needs and objectives.
• Monitor and analyze the requirements of customers ensuring that customers are satisfied with RAKEZ and that their data is up to date.
• Ensure division activities are in line with the business objectives of the CX team to ensure image building and branding of RAKEZ.
• Understand customer needs and develop plans to address them.
• Identify key staff in customers’ companies to cultivate profitable relationships.
• Resolve customer complaints quickly and effectively.
• Promote high-quality customer service processes and aims to preserve customers.
• Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer journey.
• Assist with challenging customer requests or issue escalations as needed.
• Proactively engage in close professional relationship with business partners/potential customers and manage key relationships with existing and potentially new customers in order to improve RAKEZ product portfolio and processes and enhances overall customer experience.
• Effectively and efficiently, manage long-term, mutually beneficial relationships with all customers, with a focus on VIP’s/premium, and other relevant stakeholders.

Qualifications

• Bachelor's degree in business administration, marketing.
• Fluent in English and Chinese.
• Minimum 8 years of industry related experience with customer engagement or any related experience.
• Free Zone or Business Setup industry experience is preferred.
• Has experience in delivering client-focused solutions to customer needs, in client or public relations.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent analytical ability.
• Detail-oriented, efficient and organized.
• Responds well in fast-paced, high-pressure environment.
• Excellent communication skills.
• Strong networking ability.
• Strong ability to organize events.
• Excellent ability in Microsoft Office.