Key Account Specialist

As a Junior Key Accounts Representative, you will be responsible for conducting farming visits to existing vendors and hunting visits to prospective vendors. You will also be responsible for building a vendor management structure.

Key Accounts Relationship Management:

• Maintaining relationships with all the listed banks, insurance companies, and complementary product vendors
• Updating the VAS Key Accounts sheet

Onboarding New Products, Services, and Banks:

• Ensure the onboarding of at least one new product, service, or bank every quarter;
• Enhance Relationships with Existing Vendors
• Strengthen relationships with existing vendors to provide better experiences for our customers
• Collaborate with vendors to resolve issues swiftly and improve service levels
• Be the primary point of contact (POC) for handling escalations and resolving customer issues in collaboration with vendors

Requirements

• High school education.
• 1-2 years experience in a similar role.
• Knowledge of handling objections/refusals
• Warm-up, opening, presentation, and deal closure process knowledge
• Knowledge about the UAE auto market
• High level of accuracy and attention to detail.
• Ability to multitask and manage time effectively.
• Persuasive with strong communication skills to close deals
• Tactful, intelligent, and improvising skills to handle client's objections
• Maintain a high number of daily deal closures
• Aggressive follow-up skills to ensure that deadlines are met
• Strong negotiation skills to achieve the best possible outcome out of all sales interactions.
• High level of confidence, self-starter and go-getter attitude
• Ability to work independently and as part of a team

1. Client Relationship Management

• Building Relationships: Develop and maintain long-term relationships with key accounts to foster trust and loyalty. Establishing rapport and understanding the unique needs of each client is critical.
• Point of Contact: Act as the main point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
• Client Retention: Ensure that key accounts are satisfied with products and services, working proactively to prevent churn and ensuring the client remains a customer for the long term.

2. Understanding Client Needs

• Client Needs Assessment: Regularly meet with clients to understand their business challenges, objectives, and goals. Use this information to identify opportunities where your company’s products or services can provide value.
• Tailored Solutions: Provide personalized solutions based on the specific needs of each client, ensuring they receive the most appropriate offerings.
• Customer Feedback: Collect feedback from clients on products, services, and overall experience to ensure continuous improvement.

3. Sales and Revenue Growth

• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or services that align with the client’s needs, thereby increasing revenue from existing accounts.
• Renewal Management: Ensure that key accounts renew contracts or agreements, and assist in negotiating terms when needed.
• Sales Forecasting: Work with management to forecast potential revenue from key accounts and track progress towards sales targets.

4. Problem Solving and Conflict Resolution

• Issue Resolution: Address and resolve any issues or challenges that arise with key accounts, working quickly and effectively to prevent dissatisfaction.
• Escalation: Act as a liaison between the client and the internal team when complex issues or disputes arise, ensuring that any escalations are handled with care and professionalism.

5. Collaboration with Internal Teams

• Cross-Department Collaboration: Collaborate with various internal teams such as sales, marketing, customer service, and product development to ensure that key accounts' needs are met.
• Information Sharing: Provide valuable insights about key accounts to other teams, including customer preferences, challenges, and feedback that could help improve products or services.