Key Account Executive

Position

• Key Account Executive

LOCATION:

• Al Ain Food & Beverages - Abu Dhabi

Purpose

The Key Account Executive will manage sales operations, foster business development, and build strong client relationships with hotels in Abu Dhabi. This role is vital for driving revenue growth, increasing Agthia’s market presence, and delivering exceptional customer service within the hospitality sector. The ideal candidate should demonstrate outstanding communication skills, sales acumen, and a proactive approach to meeting client needs and achieving business objectives.

Key Responsibilities

• Account Management:
  • Serve as the primary contact for hotel clients, building and maintaining long-term relationships to enhance loyalty and satisfaction.
  • Understand the specific needs of each hotel and provide tailored solutions to address their operational requirements.
  • Conduct regular site visits and maintain open communication to resolve issues and identify opportunities for growth.
• Sales Growth and Strategy Implementation:
  • Develop and execute sales strategies for the hotel segment to achieve revenue targets and drive account growth.
  • Identify upselling and cross-selling opportunities within existing accounts, introducing additional products or services.
  • Monitor and report on sales performance metrics and progress toward targets.
• Customer Engagement and Relationship Building:
  • Establish and nurture strong relationships with key decision-makers, including purchasing managers, chefs, and F&B directors.
  • Organize and participate in client meetings, product demonstrations, and presentations to promote Agthia’s offerings.
  • Ensure excellent after-sales service by collaborating with internal teams to address client needs promptly.
• Market and Competitor Insights:
  • Conduct market research to understand industry trends, customer preferences, and competitor activities in the hotel sector.
  • Collect client feedback to identify gaps and recommend product improvements or innovations.
• Internal Collaboration:
  • Coordinate with distribution, finance, and logistics teams to ensure seamless order processing and delivery.
  • Share client insights with marketing and product development teams to align offerings with market demands.
  • Support team initiatives and provide feedback to enhance overall service quality.

Job Requirements

• Bachelor’s degree in business, Marketing, Hospitality, or a related field.
• 2-4 years of experience in sales or account management, preferably within the hospitality or FMCG industry.
• Proven ability to achieve sales targets and manage key accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in MS Office Suite.
• Fluency in English; knowledge of Arabic or Hindi/Urdu is a plus.

Key Competencies

• Customer-focused with a proactive and solution-driven approach.
• Strong organizational skills to manage multiple accounts and priorities.
• Analytical mindset for tracking sales performance and identifying growth areas.
• Adaptable and resilient to meet the evolving needs of hotel clients.