Junior Senior Programme istant Dubai - Fitch Learning

Fitch Learning Programme Management team is currently seeking a Junior Programme Manager based out of our Dubai UAE office. The Programme Management team oversees the project management, event planning, and logistics of our tailored learning programmes for a designated portfolio of clients. Working closely with the Learning Consultants and our Clients, the candidate will manage the delivery of these programmes from inception to delivery, ensuring that the highest quality of service is always delivered. This role specifically focuses on classroom and online tailored learning.

• Innovative and enthusiastic environment for teaching and providing client services.
• Access to intellectual and practical resources that our clients need to succeed in a global marketplace.
• A stimulating workplace to progress your career.

The candidate will be expected to project manage all aspects of the assigned programmes, taking accountability for client satisfaction. Responsibilities include:

• Work with Project Managers to ensure seamless transition of projects to business-as-usual operations.
• Coordinate with the project team, including Project Coordinators, to ensure project objectives are met.
• Oversee end-to-end logistics of workshops, including training schedules, travel vendors, classroom setup, delegate communication, and coordination with client teams.
• Provide guidance on material management, including liaising with authors & stakeholders, publishing of material, and quality control.
• Work with Programme Managers to ensure seamless transition of Academies.
• Manage pre-programme activities such as raising tickets (Portals, VILT, Content, etc.), allocation sheets, introduction correspondences, logistics, and assessments.
• Manage post-programme activities, including compiling feedback, invoicing, production of scorecards, budget reports, and documenting lessons learned.
• Dashboard reporting across the various programmes to share with clients and internal stakeholders.
• Manage high volumes of queries from clients, delegates, and stakeholders.
• Proactively monitor risks & issues and escalate as per project governance.
• Ensure all project metrics are satisfied and all critical events have taken place.
• Maintain good relationships with project stakeholders, including clients, project sponsors, instructors, and other internal teams.

• 1 to 3 years of experience in managing projects, programmes, workshops, or events.
• Good understanding of portals like Zendesk, Docebo, and VILT.
• Proactive in seeking guidance where appropriate.
• Ability to work and coach team members to complete tasks to a high standard.
• Quick to act, thinking ahead to mitigate potential issues.
• Excellent communication skills, both verbal and written.
• Exceptional attention to detail, time management, and prioritization skills.
• Ability to model data, produce reports in Excel, and analyze the data.
• Strong IT skills, including fluency in Excel, Word, and PowerPoint.
• Experience within Learning and Development and Project Management is desirable.

• Exceptional time management and prioritization skills.
• Strong attention to detail.
• Quick to act and responsive.
• Ability to foresee potential issues.
• 360-degree vision, looking beyond initial tasks and at all aspects of the project.
• High awareness of client profile and culture.
• Good spoken and written communication skills.
• Ability to inspire trust and confidence in others.

At Fitch Group, the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish things greater than they could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact regardless of seniority.

Fitch Learning is a leader in financial services training, delivering learning solutions for apprentices and graduates to those with 10 years of experience in Financial Services. Our solutions encompass expert faculty, e-learning, coaching, and blended assessments, improving individual contribution and collective business performance.

Fitch Group is a global leader in financial information services, with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we comprise three main businesses: Fitch Ratings, Fitch Solutions, and Fitch Learning.

Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch's credibility and reputation, employees must take precautions to avoid conflicts of interests. Should you be successful in the recruitment process at Fitch Ratings, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.