Junior Operations Executive

Market-Specific Operations Management:

Oversee and coordinate travel operations specifically for European and CIS markets. Ensure seamless handling of bookings, reservations, and customer service tailored to these regions.

Regional Supplier Coordination:

Establish and maintain strong relationships with travel suppliers in European and CIS countries, including airlines, hotels, and local tour operators. Negotiate contracts and manage service quality to meet operational standards.

Process Improvement:

Analyze and enhance travel operations processes for the European and CIS markets. Implement strategies to improve efficiency, reduce costs, and elevate customer satisfaction.

Customer Service Excellence:

Address and resolve inquiries and issues from customers in European and CIS regions. Provide exceptional service and support, ensuring high levels of customer satisfaction and loyalty.

Performance Monitoring:

Track and report on key performance indicators (KPIs) specific to the European and CIS markets. Use performance data to make informed recommendations for operational improvements.

Project Management:

Support and manage projects related to European and CIS markets, including market expansions, promotional campaigns, and new service introductions.

Compliance and Quality Control:

Ensure all operations adhere to regional regulations, company policies, and industry standards. Conduct quality checks and audits to maintain service excellence.

Inventory Management:

Manage travel product inventory for European and CIS markets, including travel packages and promotional offers. Ensure accurate and current information is available for customers and staff.

Budget Management:

Assist with budgeting and financial planning for operations within European and CIS markets. Monitor expenses and ensure adherence to budgetary constraints.

Qualifications:

Education: Bachelor’s degree in Travel and Tourism, International Business, or a related field. Additional certifications relevant to the travel industry (e.g., IATA) are advantageous.

Experience: Proven experience in travel operations with a focus on European or CIS markets. Familiarity with regional travel management systems and booking platforms is preferred.

Skills:

1. In-depth knowledge of travel industry operations and market dynamics in Europe and/or CIS regions.
2. Strong organizational and multitasking abilities.
3. Excellent problem-solving and decision-making skills.
4. Proficiency in Microsoft Office Suite and travel management software.
5. Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders.