Junior Growth & Performance Analyst

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

What You'll Do?

• Main point of contact with aggregator online partners and ownership of the relationships with partners
• Build and retain relationships across all aggregator partners
• Provide Aggregator Partners all required documentation and collateral for onboarding
• Collect and enter data for all new restaurant menus, update menus as necessary
• Identify and effectively manage and communicate any issues that arise during the onboarding process to partners
• Work closely and collaboratively and communicate effectively with other departments to proactively prevent errors to ensure a seamless and enjoyable onboarding experience
• Follow up with partners on the status of onboarding and integration
• Work closely with partners on brand performance by requesting detailed reports and meetings to discuss the brand's growth.
• Assist Operations Manager with Brand Delivery Monthly Performance Reports
• Coordinate and strategize with partners on how to improve a brand's performance and continue organic growth on the platform
• Provide ongoing restaurant/Brand support related to Menus for online delivery
• Assist Operations Manager with day-to-day online operations related to kitchen performance, driver performance, brand performance, and Monthly Marketing Campaigns etc.
• Monthly Competitive Analysis and Menu Optimization for low performing brands to ensure the brand is always improving and up to customer standards

What Are You Looking For?

• Bachelor's degree
• 1-2 years of experience in partnerships, business development, or a related role, preferably in the F&B or e-commerce industry.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships
• Proven ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word) and experience with data analysis tools/software is preferred.
• Knowledge of the UAE F&B market and delivery aggregator landscape is a plus.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself
• Be involved in customized workshops run by the Kitopi Academy
• Have the chance to work in an international, diverse, and inclusive environment
• Become part of one of the most caring communities out there
• Free and unlimited access to a nutritionist
• No Dress Code! (T&C applies)
• The famous team activities and social events bursting with fun.
• Inclusive private health insurance
• Up to 50% discount on Kitopi brands
• Annual leave as per the company policy
• Flexible working hours to support work-life balance

Additionally, we offer:

• Wellness spaces designed for mothers inclusive for all
• Monthly well-being programs to nurture your mental and physical health
• Informative and empowering webinars to support your growth
• Social Thursdays and Fridays across markets to gather and connect with colleagues

Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.