ITIL Project Manager

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers.

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Role: ITIL Project Manager

Skill: Project Management

Experience: 10+ Years

Job Description:

1. Analyze current operational processes to identify inefficiencies and areas of improvement.
2. Develop and implement process improvement strategies using methodologies such as Lean, Six Sigma, or Kaizen.
3. Collaborate with cross-functional teams to design and document new processes and workflows.
4. Monitor process performance metrics and prepare regular reports for management.
5. Conduct training sessions for staff on new processes and best practices.
6. Facilitate workshops and meetings to gather input from stakeholders and promote a culture of continuous improvement.
7. Ensure compliance with industry standards and regulations in all process implementations.
8. Manage change initiatives related to process improvements including communication plans and stakeholder engagement.