ITIL Project Manager

Analyze current operational processes to identify inefficiencies and areas of improvement.

Develop and implement process improvement strategies using methodologies such as Lean Six Sigma or Kaizen.

Collaborate with cross-functional teams to design and document new processes and workflows.

Monitor process performance metrics and prepare regular reports for management.

Conduct training sessions for staff on new processes and best practices.

Facilitate workshops and meetings to gather input from stakeholders and promote a culture of continuous improvement.

Ensure compliance with industry standards and regulations in all process implementations.

Manage change initiatives related to process improvements including communication plans and stakeholder engagement.

Required Experience: IC