IT Technician Jobs in Dubai | 25 Hours Hotel Careers

We are currently looking for IT Techician to join the tribe of 25hours Dubai One Central.Provide day-to-day services to the end-users including the connexion of PC’s and laptops on the hotel network, creation and resetting of passwords for all business applications, managing software deployments etc. to ensure compliance with pre-defined IT standards and policies.

Responsibilities:

• Update all call requests and raise the respective tickets, so as to support the provision of an end-user oriented, efficient and cost-effective service to internal clients.
• Provide first-level support to end-users so as to enable the fast and accurate resolution of issues in both hardware and software infrastructures.
• Provide solutions to simple technical issues of hardware and software while escalating more complex issues to the group-wide IT Service Desk so as to facilitate their fast and accurate resolution.

Requirements:

• College Degree or a Diploma in Information Technology, or equivalent from an accredited College.
• Certification in Microsoft Certified Desktop Support Technician (MCDST) or equivalent.
• At least 2 years of experience in IT support services, preferably within the international hospitality industry or a recognized blue-chip organization.