IT Technical Support Specialist

Job Summary:

We are seeking a detail-oriented, customer-focused IT Technical Support Specialist with 3–5 years of hands-on experience to provide frontline technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate will troubleshoot problems, provide solutions, and ensure smooth IT operations across the organization.

Responsibilities:

• Respond to user inquiries via ticketing system, email, phone, or in person.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Install, configure, and maintain computer systems and applications.
• Set up new user accounts, profiles, and access permissions.
• Provide support for Microsoft Windows, Office 365, and other enterprise applications.
• Manage Active Directory users, groups, and group policies.
• Assist in maintaining IT inventory, including hardware tracking and software licensing.
• Escalate complex issues to appropriate IT teams when necessary.
• Document technical issues and resolutions for knowledge base.
• Assist in onboarding/offboarding processes for employees.
• Maintain a high level of customer service while supporting users.

Requirements:

• 3–5 years of experience in a technical support, help desk, or desktop support role.
• Strong knowledge of Windows OS, Office 365, and standard desktop hardware/software.
• Familiarity with Active Directory, DNS, DHCP, VPN, and remote support tools.
• Basic networking knowledge (LAN/WAN, TCP/IP).
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize multiple tasks.
• Certifications such as CompTIA A+, Microsoft (MCP/MCSA), or ITIL are a plus.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
• Experience with help desk/ticketing systems (e.g., OSTicket, Jira, Freshservice).
• Exposure to virtualization (VMware/Hyper-V), cloud services, or endpoint security tools.