IT Technical Support Engineer

Responsibilities

Below are the key responsibilities for this position:

1. Responding to technical support tickets.
2. Contacting clients to find out the nature of the technical or IT issue.
3. Linking to clients' computers via remote access.
4. Traveling to clients' office or server location.
5. Installing new hardware, software, and networking systems.
6. Diagnosing and troubleshooting hardware, networking, and software issues.
7. Proposing simple and effective solutions.
8. Providing basic software training.
9. Maintaining good client relations.
10. Completing job reports.