IT Technical support

Responsibilities:

1. Installing and configuring client computer systems.
2. Responding to client IT support requests.
3. Meeting with clients to diagnose software, networking, or hardware issues.
4. Providing technical support on-site or via remote-access systems.
5. Offering solutions that meet the needs of the client.
6. Repairing hardware malfunctions, software issues, and networking problems.
7. Maintaining good client relations.
8. Tracking and managing work records.
9. Compiling job reports.
10. Updating Help Desk System.
11. Checking for other opportunities when onsite.
12. Deciding whether the support service, software, or hardware needs adapting to meet the client’s needs.
13. Asking questions to understand customer requirements and close the tickets.
14. Presenting findings to the admin department.
15. Ensuring a high level of client satisfaction.
16. Increasing company reputation with quality on-time support & services.
17. Entering, updating & maintaining support details into the helpdesk system.

Skills Required:

1. Min 3 years strong expertise in configuring, installing, and troubleshooting desktops.
2. Min 2 years strong expertise in configuring, installing, and troubleshooting Windows Servers.
3. Min 3 years strong expertise in configuring, installing, and troubleshooting networks.
4. Min 2 years hands-on experience & good knowledge on installing and maintaining MS Active Directory, DNS, DHCP, and TCP/IP.
5. Min 2 years hands-on experience & good knowledge on configuring & maintaining basic routers & switches.
6. Min 2 years strong expertise in configuring, installing, and troubleshooting backup systems & NAS devices.
7. Min 2 years hands-on experience & good knowledge on cabling & network devices.
8. The capacity to work well on your own or in a team.
9. Ability to manage your time and plan your day effectively.
10. Excellent phone & email communication skills.

Requirements:

1. Minimum 3+ years of overall IT technical support experience in a similar role.
2. Good knowledge of IT technologies & products.
3. Good command of the English language is a must.
4. Demonstrated track record of performance and commitment.
5. A sales-focused attitude with a willingness to serve clients effectively.
6. Good knowledge of relevant computer programs and telephone systems.
7. Excellent communication and interpersonal skills.
8. Cool-tempered and able to handle rejection.
9. Good organizational skills.
10. Ability to hit deadlines and work under pressure.
11. Competence in Microsoft Office products.
12. CRM & Help Desk knowledge.
13. Excellent professional image.
14. Should be presentable.

Optional:

1. Arabic language is an added advantage.
2. Certification in MCSE, Cisco / A+, Storage, and ITIL are added advantages.

Job Type: Full-time
Salary: AED3,000.00 to AED4,000.00 / month