IT Support Specialist

Bachelors in Computer Application (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Provide high-end IT support across systems, software, hardware, and network-related issues, ensuring swift and efficient resolutions.
• Offer specialised assistance in Windows Server, Active Directory, Windows 11, and cloud-based platforms such as Azure and M365, ensuring smooth day-to-day operations.
• Troubleshoot and resolve technical issues with a strong focus on network administration and security, ensuring minimal disruption to business.
• Work closely with executive teams and high-priority departments, offering tailored IT support with a client-facing approach, maintaining a professional and polished service.
• Ensure compliance with security protocols, and assist with data backups, system maintenance, and disaster recovery operations.
• Document and track IT tickets, ensuring transparency and follow-up on ongoing issues.

The Successful Applicant

• A minimum of 7 years in delivering white-glove IT support, preferably within law firms, asset management firms, or other high-end corporate sectors.
• Strong background in network administration, system security, and troubleshooting across Windows Server, Windows 11, and Active Directory.
• Experience with cloud computing platforms like M365 and Azure.
• Must be adept at managing high-priority IT needs for senior executives and clients, offering tailored, hands-on support with professionalism.
• Strong communication skills and a keen eye for detail, with the ability to adapt and excel in a fast-paced, dynamic environment.