IT Support Specialist

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
• First and second level technical support – calls/tickets/user interaction.
• Provide prompt responses to IT-related questions from end-users.
• Reliable documentation of all end-user interactions in the customer ticket system ‘Service Now’ (e.g., incidents, requests).
• Create, maintain, and utilize knowledge articles.
• Provide IT onboarding training to new starters.
• Contribute to continuous improvement initiatives.

Requirements

• Language skills: fluent in English and Arabic; other languages are a plus.
• 2+ years of experience in a similar role.
• Strong problem-solving and analytical abilities.
• Excellent communication skills and customer orientation.
• Attention to detail and ability to multi-task, handling multiple stakeholders.
• Ability to prioritize and willingness to work self-sufficiently and be well organized.
• Team player with a supportive personality.
• Experience in regulated IT environments is a plus (e.g., GxP).

Salary Budget: AED 8k to 14k