IT Support Officer

Job Responsibilities:

• Provide technical support to the employees, including troubleshooting hardware, software, and network issues.
• Perform hardware maintenance, such as setting up workstations, and installing computers and peripherals (e.g., monitors, printers, keyboards).
• Install and update software applications on employees' devices and assist employees with software-related issues.
• Resolve troubleshooting network connectivity issues.
• Responsible for ensuring that all hardware and software are maintained properly, and in a timely manner.
• Maintain IT security protocols by monitoring for malware and ensuring data backup.
• Complete backup logs and other department databases according to the procedures followed by the department.
• Responsible for any other task given by the direct manager.

Qualifications:

• A minimum of 2 - 4 years of experience.
• Bachelor’s Degree in Computer Science.
• GPA of at least good.
• Knowledge of computer hardware, software, and networking.
• Good communication and interpersonal skills.
• Excellent command of the English language, both written and spoken.