IT Support Officer

Job Description

L1 Support for Microsoft CRM - Lead Quotation to Order Cycle

1. L1 Support for MS Dynamics 365 Projects & Sales
2. Interacting with users and taking new requests
3. Preparing FRD (Functional Requirement Document)
4. Testing new and existing processes
5. Imparting training to end users
6. Resolving issues and monitoring ongoing tickets

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