IT Support Intern

Responsibilities include but are not limited to:

• Manage orders incidents and problem management for desktop and service tickets (analysis definition support solutions improvement suggestions and more).
• Respond to service issues and user requests in a timely manner within the defined SLA.
• Install hardware and software on computer devices and applications for iOS devices.
• Organize and maintain regular documentation for software hardware and tools.
• Manage hardware and software technical assets (including recharging) using relevant tools.
• Participate in new IT rollout projects and follow up with users.
• Provide IT tool and service consultancy to customers.
• Resolve technical issues promptly using available resources within the company.
• Follow up with and communicate with external service providers regarding orders and deliveries.

Qualifications :

• Bachelors or Masters degree in Computer Science or a related field.
• Proficiency in Windows Operating Systems client software hardware IT equipment MS365 (for use and user support) and basic server and network knowledge.
• Strong organizational and interpersonal skills excellent time management ability to work under pressure flexibility to adapt to changes and enjoyment in working in a multicultural environment.
• Excellent customer service skills for both facetoface and remote customers.
• Fluent in English; Arabic is a plus.

Remote Work :

No

Employment Type :

Fulltime