IT Support Engineer : Hospitality : HPE Aruba & Fortigate

This role will provide essential IT services to executives, ensuring a seamless and secure experience for users across internet, access control, telephony, and meeting room setups. You will also handle key IT infrastructure tasks as required.

Client Details

A leading organisation based in Dubai.

Description

1. Oversee and maintain HP Aruba switches, access points, and Fortigate firewalls, ensuring optimal configuration and performance.
2. Manage server and network configurations.
3. Configure SSIDs, tailor HP Aruba settings, and monitor network integrity.
4. Facilitate Wi-Fi provisioning for individual clients.
5. Ensure door lock systems and phone systems function reliably.
6. Support BYOD environments and troubleshoot common issues.
7. Set up video conferencing equipment (Zoom, Teams) and ensure smooth operation in all meeting rooms.
8. Serve as the technical point of contact, explaining Wi-Fi setup, access controls, and other IT processes to clients as needed.

Profile

1. Bachelor's degree in IT, Computer Science, or a related field.
2. At least 2 years of overall IT Support experience.
3. Solid knowledge of HP Aruba networking and Fortigate firewall systems, with experience configuring and troubleshooting these technologies.
4. Proven experience in network and server management, with familiarity in supporting standalone IT environments.
5. Excellent communication skills, capable of explaining technical issues to non-technical users.
6. Professional demeanor and presentation, with strong client-facing abilities.
7. Currently based in the UAE, and with the ability to work in Dubai throughout the week.

Job Offer

This is an exciting role for a technically skilled IT professional who values independence and wants to make a significant impact at a growing business. You'll work in a cutting-edge facility with the support of a larger team across the organisation's other UAE sites, enjoying a varied role and hands-on experience with advanced network technology.

Skills

Aruba, Fortigate