IT Support Engineer - Fika Consultancy

Fika Consultancy is seeking an experienced IT Support Engineer to join our team in Dubai. The ideal candidate will be responsible for maintaining IT infrastructure, troubleshooting technical issues, and providing support for daily operations. This role involves ensuring optimal performance of the network servers and IT systems while delivering exceptional user support across various departments.

Key Responsibilities:

1. Install, configure and maintain servers, PCs, peripherals, IT tools, packaged software, antivirus, and software updates.
2. Administer and upgrade computer network infrastructure ensuring optimal performance and reliability.
3. Troubleshoot and resolve hardware, software, application, and network issues including virus and security concerns.
4. Set up and configure packaged software applications, antivirus tools, utilities, and patches.
5. Create and manage user accounts and profiles ensuring appropriate access levels for office staff and other users.
6. Provide onsite technical support for office setups, classroom environments, events, and logistics-related activities including AV and IT setups.
7. Diagnose and resolve user tickets related to hardware, software, and networking issues.
8. Ensure compliance with IT procedures related to backups, software patches, data transfers, and manage software licenses and hardware inventory.
9. Train users on the proper use of hardware, network, internet, and software tools.
10. Collaborate with IT vendors on procurement, warranty, and upgrade issues to ensure smooth delivery and payment processes.

Requirements:

1. Bachelor's degree in a technology-related field.
2. Minimum of 5 years of hands-on experience in maintaining IT infrastructure including servers, data and voice cabling, firewalls, and various peripherals.
3. Proficiency in managing Microsoft Server Operating Systems, Office 365, and other Microsoft tools.
4. Knowledge of Android and iOS operating systems with prior experience in similar roles.
5. Experience in deploying IT technologies, policies, and standards.
6. Strong communication skills, attention to detail, and the ability to multitask effectively under pressure.

Benefits:

1. Competitive salary and benefits package.
2. Opportunities for career development and growth.
3. A dynamic and collaborative work environment in Dubai.