IT Support Engineer

Sanipex Group offers to our customers a unique lifestyle proposition throughout the Middle East, Europe, Asia, and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project, and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers, and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. Our team enjoys and participates in comprehensive training programs to develop new skills and capabilities. You too can thrive in a positive, fun, and driven culture and take your career to new heights. We employ over 40 nationalities and are committed to inclusion and diversity. Since our team is expanding, we are looking for a talented IT Support Engineer to join us.

About the role:

The IT Support Engineer position in Sanipex Group is responsible for ensuring the seamless operation of our IT systems. From providing 1st/2nd line support for desktops, laptops, and mobile devices to diagnosing and resolving technical issues locally and remotely, you'll be instrumental in maintaining our IT infrastructure. Collaboration with the IT Manager is key, as you'll work closely to escalate critical IT matters and support various IT projects. Configuration and setup of devices, installation of authorized software, and ensuring timely security updates are among your core responsibilities. You'll also manage antivirus endpoint protection, enroll devices in Mobile Device Management solutions, and maintain equipment logs. Supporting user mailboxes, managing user accounts, and undertaking small to medium-sized IT projects are part of your daily tasks. Flexibility in working hours and occasional travel to other group locations may be required, reflecting the dynamic nature of this role.

About You:

We're seeking candidates with a minimum of 3 years experience in IT Technical Support, coupled with excellent communication skills in English, both written and verbal. Flexibility is key, as you'll need to adapt to varying work schedules and collaborate seamlessly with colleagues. A valid Driving License is essential, along with proficiency in both Microsoft and Apple operating systems. Networking experience and familiarity with data centre IT practices are definite assets. If you're someone who thrives in a fast-paced, dynamic environment, possesses a collaborative mindset, and is passionate about delivering top-notch IT support, we'd love to hear from you.

What we can offer:

You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.

We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.

We Welcome Everyone to Apply:

It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.

We would like to thank you in advance for your application. Due to the influx of applications, we don't always get the opportunity to speak to our candidates. Consequently, if you haven't been contacted over the next two weeks then you can assume you have not been successful on this occasion.