IT Support Engineer

Job Title: IT Support Engineer

Vacancy: 1 Vacancy

Job Description:

• Troubleshoot and resolve hardware and software issues.
• Install and configure hardware and software systems.
• Troubleshoot network and system issues.
• Monitor system performance and ensure security protocols are up to date.
• Keep track of software renewal and expiry dates to ensure compliance.
• Maintain accurate records of all support requests and resolutions.
• Maintain comprehensive documentation of IT processes, procedures and system configurations.
• Assist in the deployment and maintenance of AVAYA systems.
• Collaborate with other departments to resolve complex issues.
• Train end-users on how to use new hardware and software.
• Stay up to date with emerging technologies and industry trends.
• Provide excellent customer service and communication skills.
• Work independently and as part of a team to meet deadlines and goals.

Desired Candidate Profile:

• Bachelor's degree in Information Technology, Computer Science or related field.
• CCTV experience.
• EPBX telephone system experience.
• Cyber Security Certified professional.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Minimum 5 years of experience in IT support or related field.
• Strong technical knowledge of hardware and software systems.
• Excellent problem-solving and analytical skills.
• Ability to work well under pressure and meet deadlines.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Flexible and adaptable to changing priorities.
• Fluency in English.

Employment Type: Full Time

Company Industry:

• Plastics
• Rubber

Department / Functional Area:

• IT Hardware Support
• IT Hardware Repair & Maintenance

Keywords:

• IT Support
• Network Administration
• Network Security
• IT Technical Support
• Troubleshooting