IT Support Engineer

Minimum Qualifications:

1. Bachelor Degree or higher in IT Field (Academic)
2. Network+ or Cisco CCNA Certified
3. Full understanding of PC components
4. Experience in upgrading and downgrading RAM and Hard Drives
5. Ability to properly back up user data in case of emergencies or replacing PCs
6. Experience troubleshooting printers and scanners, and fixing regular issues
7. Cooperation with support teams as per the service contract for printers/scanners and the networking team in SFD
8. Proper documentation of assets as per SFD criteria
9. Monitoring printer cartridges and availability of stocks
10. Good understanding of AV equipment to prepare meetings and connect or share content to videowall
11. Reporting daily work using the internal system in SFD