IT Support Engineer

Minimum Qualifications:

1. Bachelor Degree or higher in IT Field (Academic)
2. Network+ or Cisco CCNA Certified
3. Full understanding of PC components

Key Responsibilities:

1. Upgrading and downgrading RAM and Hard Drives
2. Proper backup of user data in case of emergencies or replacing PCs
3. Troubleshooting printers, scanners, and resolving regular issues
4. Cooperating with support teams as per the service contract for printers/scanners and the networking team in SFD
5. Proper documentation of assets as per SFD criteria
6. Monitoring printer cartridges and stock availability
7. Good understanding of AV equipment to prepare meetings and connect or share content to videowalls
8. Reporting daily work using the internal system in SFD