IT Support Engineer

Job Description

Minimum Requirements:

1. Minimum 2 Years of Hands-on experience on deskside support
2. Good knowledge of Windows 10, Outlook, Exchange, and Active Directory
3. Good written and verbal communication skills
4. Printers, IP Phone hands-on experience
5. Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities

Technical Skills:

1. ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
2. Basic understanding of IP protocols
3. Office 365
4. Google Suite (Workspace) Administration experience

Responsibilities:

1. Responds and resolves all assigned calls within prescribed SLA
2. Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues
3. Complies with the service levels pertaining to end user support
4. Works with third parties to resolve various technical issues
5. Updates Call Management System, clearly specifies progress and resolution details
6. Accountable for Installation of Software, IT Asset Management, Printer Service, LAN Connectivity, etc.