IT Support Engineer

Noorka Logistics is a leading logistics solutions provider in Dubai, committed to delivering efficient, innovative, and customer-centric services. We are seeking a skilled IT Support Engineer to join our team and ensure smooth IT operations across our organization.

Key Responsibilities:

1. Provide technical support to end-users for hardware, software, and network-related issues.
2. Diagnose and resolve IT system failures, ensuring minimal downtime.
3. Maintain and manage IT infrastructure, including servers, workstations, and networking devices.
4. Install, configure, and update operating systems, applications, and security software.
5. Monitor system performance and implement preventive measures to enhance efficiency.
6. Collaborate with third-party vendors for procurement and troubleshooting of IT equipment and services.
7. Ensure data security by performing regular backups and updates.
8. Document IT processes, troubleshooting procedures, and user guides.
9. Assist in IT asset management, inventory tracking, and procurement planning.
10. Stay updated with emerging IT technologies and recommend upgrades or solutions to enhance business operations.

Requirements:

1. Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Proven experience in IT support or a similar role, preferably in the logistics industry.
3. Strong knowledge of Windows/Linux operating systems, networking protocols, and troubleshooting.
4. Familiarity with cloud services, VPNs, and cybersecurity best practices.
5. Proficient in hardware diagnostics and software installation.
6. Excellent problem-solving and communication skills.
7. Ability to work independently and handle multiple tasks in a fast-paced environment.
8. Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar are a plus.

What We Offer:

1. Competitive salary package.
2. Opportunities for professional growth and development.
3. A dynamic and inclusive work environment.
4. Employee benefits and rewards.