IT Support Engineer

We are looking for a young, passionate IT Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. The ideal candidate is an all-rounder with strong experience in both Windows and Mac environments.

To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science, IT, or Software Engineering. Microsoft, Cisco, Linux, or similar certifications are a plus. If you're naturally a problem solver, enjoy assisting people with computer issues, and can explain technical details in a clear and simple manner, we'd love to meet you.

Requirements

• Degree in Information Technology, Computer Science, or equivalent
• Minimum 2 years of UAE experience (mandatory)
• Since this is a junior role, younger candidates are preferred
• Strong experience working with Windows and Mac systems.
• Hands-on experience with Windows servers, virtualization, cloud services, IT security, backup scenarios, and disaster recovery solutions
• Ability to troubleshoot technical issues, document solutions, and provide excellent client support
• Willing to work with multiple clients and travel for projects if required
• Act as the primary liaison between the company and customers, handling troubleshooting, issue resolution, technical documentation, and proactive support
• Additional certifications in Apple, Microsoft, Linux, Cisco, or similar technologies are a plus
• Experience in cloud technology and data loss prevention software is a plus
• Prior experience with Helpdesk applications and RMM tools such as Ninja is a plus

Employment Type

• Full-time, Permanent

Benefits

• Salary: AED 5,000 - 7,000 per month
• Medical insurance
• Annual air ticket
• Annual leave after completion of 1 year
• Paid Training (a combination of vendor-specific training and certification programs)
• Great peer network and learning environment