Basic understanding of IT concepts, including networking, software applications, and hardware troubleshooting.
Prior experience in a customer service or help desk role is advantageous.
Strong communication skills, both written and verbal.
Ability to work under pressure in a fast-paced environment.
Good organizational and multitasking abilities.
Problem-solving skills with a proactive approach.
Familiarity with common event technology tools, platforms, and applications.
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