IT Support Analyst

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IT Support Analyst

POSITION SNAPSHOT

Type of work: On site

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location:

Dubai, AE

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

Job Purpose

We are seeking a highly skilled and empathetic IT Support Analyst to manage IT operations, provide exceptional employee support, and lead the coordination of critical technical projects. This role directly reports into the IT Business Partner. This role requires strong communication skills, a proactive attitude, and the ability to resolve issues efficiently while maintaining a collaborative and empathetic approach.

Responsibilities:

• Employee Support: Serve as the first point of contact for employees, assisting with AV equipment, laptops, mobile apps, and service desk issues.
• Hardware and Device Management: Oversee laptops, hardware setup, maintenance, and warranties, and manage the HQ-approved hardware list.
• Infrastructure Maintenance: Coordinate VPN/firewall updates and ensure smooth Wi-Fi and meeting room equipment functionality.
• IT Security & Audit Participation: Collaborate on IT security initiatives and participate in audits and training sessions.
• Vendor Coordination & Process Adoption: Manage vendor checks, payments, and onboarding processes.
• Project Management: Handle small IT-related projects for retail and e-commerce, addressing capacity risks.
• Asset and License Management: Track IT assets in the Dubai office and ensure timely license purchases and renewals.
• Branch Office Coordination: Support branch offices with IT needs, collaborating with local admins.
• Support IT team with other operational tasks.

Qualifications & Experience Required

Education:

• Bachelors’ degree in a relevant field

Experience:

• Minimum of 1 to 4 years of experience in the same role in the region
• Experience in a fast-paced, matrix & multinational environment.

Technical Skills:

• Proven experience in IT support and technical troubleshooting.
• Proficiency in IT security protocols and vendor coordination.
• Experience with IT project management tools and methodologies is a plus.

Soft/Behavioral Skills:

• Excellent communication and interpersonal skills to handle employee concerns empathetically and effectively.
• Strong organizational and time management abilities to handle multiple high-priority tasks simultaneously.

WHAT WE OFFER

At Bridgestone, what really matters is to foster co-creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. For that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic, and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to creating an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment, and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion, or age.